• SERVICE2: +49 (0) 2361 995 9020

    Choose your country

    To be able to correctly process your order, it's important that you choose the country you want your order to be shipped to before starting your shopping.

    Chosen Location Europe
    Chosen Language English

    Payment options

    It's both easy and safe to use your credit card for your purchase. We accept:

    • MasterCard
    • Visa

    Your card will not be charged until your order has been dispatched. If you return any parts of your order, the corresponding sum(s) will be refunded to your card. All sensitive data will be encrypted via SSL. This high standard of security will ensure your card purchases with us are secure.

    You can also pay by PayPal. Simply check the relevant payment method. You will then be taken to the PayPal site at the end of the order process.

    If you are already a PayPal customer, you can log on with your user name and password and then confirm your payment. If you're not yet a PayPal customer, you can create an account.

    As soon as we have received your payment, your order will be dispatched as quickly as possible. In most cases, it takes just a few minutes for your PayPal payment to reach us.

    If payment is received by 2pm, your order will usually be dispatched the same day (Mon-Fri).

    If you select pre-payment, once your order is complete you will receive an email containing confirmation of the order and our bank details (please check your spam folder after completing your order).

    Transfers from outside Germany can take up to seven days.

    When making a transfer, please state the customer number and receipt number so that your payment can be processed as quickly as possible.

    Paying by pre-payment does not affect your right to return goods within 365 days. Once we have checked your returned order, we will refund the purchase price to the bank account from which your payment was made.

    Please ensure that you retain access to your account or inform us of any alternative/new account.

    Important: Due to international SEPA payments (single euro payments area) regulations in place in Germany, Austria, and 30 other European countries, please use for all payments only the IBAN and BIC number.

    On Sidestep.nl you can shop with iDEAL, the safe online payment method developed by the Dutch banking community. iDEAL allows online payments to be made using online banking.

    Sofort Banking is an international direct wire transfer system. With Sofort you do not have to transfer money to a virtual account and you do not need a credit card: you just enter your bank account details and your payment will be immediately processed.