Sending items back
Have you received an order and want to return it?
If you wish to return your order, simply complete the form attached to the packaging and attach it to your return. For free postage, use the return label.
For exchanges, the order will be completely cancelled and no credit issued. In order to process your exchange as quickly as possible, please place your new order online. We will then issue a refund via the payment method you used. If you do not have a return label, you can also return the item to us using our DHL returns portal.
Click here for online returns.
If you use the return slip, SIDESTEP will bear the postage/freight costs for returning items from Germany. Any postage costs you incur will be refunded to you up to a maximum of €14. Simply send us your BIC and IBAN codes so that we can process your refund as quickly as possible. Please note that you do not have to use the return slip to return goods to us but it will help us to process your refund.