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    Cancellation policy for customers

    Customers have the right to cancel an order. A customer is any natural person who concludes a legal transaction whose predominant purpose cannot be ascribed to either its commercial or independent professional role.

    Cancellation right
    You have the right to cancel this contract within 30 days without having to state the reason.

    The cancellation period is 30 days from the day on which you, or a third party named by you who is not the carrier, has taken receipt of the last item.

    In order to exercise your right to cancel, you must inform us (Foot Locker Europe.com GmbH, Tiroler Straße 13a, 45659 Recklinghausen, Tel.: +49 (0) 2361 995 9020, E-Mail: kundenservice@sidestep-shoes.com ) of your decision to cancel this contract by sending us a clear statement to that effect via post, email or fax. For this purpose you may use the cancellation form template, but this is not obligatory.

    To exercise this right within the approved period, you need only ensure that your notification of your intention to exercise your right is sent before the deadline.

    Cancellation procedure
    If you cancel this contract, we will refund to you all the payments we have received from you, including delivery costs (except for any additional costs incurred by your decision to use a delivery method different from our standard economy delivery) immediately or within 14 days of our receipt of your cancellation notification. Unless expressly agreed otherwise with you, we shall process the refund via the same payment method that you used for the original transaction. In no circumstances will you be charged any fee for this refund. We can decline the refund until we have taken receipt of the returned goods or until you provide proof that you have returned them, whichever shall be the sooner.

    You must return or surrender the goods to us immediately or within fourteen days of the day on which you inform us of your intention to cancel this contract. This deadline shall be considered met if you dispatch the goods within the fourteen day period. We shall bear the costs for the return of the goods.

    You shall be liable for any loss of value in the goods only if the loss is attributable to their having been subjected to unnecessary handling for the purposes of verifying their features, characteristics and functioning.

    - End of cancellation policy -