• FREE SHIPPING1
  • MORE THAN 80 SIDESTEP STORES
  • 365 DAYS RETURN POLICY
  • SERVICE2: +49 (0) 2361 995 9020
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    • FREE SHIPPING AND RETURNS1
    • 365 DAYS RETURN POLICY
    • MORE THAN 80 SIDESTEP STORES
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    General terms and conditions with customer information

    1. Scope of application
    2. Counterparty
    3. Offer and contract formation
    4. Cancellation policy for customers
    5. Delivery time
    6. Reservation of title
    7. Prices and delivery charges
    8. Payment
    9. Statutory warranty rights
    10. Contractual language
    11. Contract text storage
    12. Availability of supplies and raw materials
    13. Notification of defects
    14. Agreement of jurisdiction
    15. Closing provisions; severability clause
    16. Disposal of electrical and electronic equipment

    These general terms and conditions also contain legally required information regarding your rights under the regulations governing distance contracts and electronic commerce contracts.

    Note: We have no influence of any kind on the content or design of websites to which links are provided from this website. We hereby disclaim responsibility for the content of websites to which we have provided links and do not endorse such content in any way.

    1. Scope of application
    (1) The following general terms and conditions (GTC) shall apply to all deliveries made by Foot Locker Europe.com GmbH for sales to companies and consumers via this online shop.

    (2) The merchant in the sense intended by §14 of the German Civil Code [Bürgerliches Gesetzbuch – BGB] is a natural or juristic person or a partnership with legal capacity that, in concluding a legal transaction, is acting in its role as a commercial or independent business entity.

    (3) Consumer in the sense intended by §13 BGB is any natural person who concludes a legal transaction whose predominant purpose cannot be ascribed to either its commercial or independent professional role.

    2. Counterparty
    You are concluding a contract with:

    Foot Locker Europe.com GmbH
    Managing directors: Sharon Ann McLaughlin, Lewis Phillip Kimble & David Miller
    Tiroler Straße 13a
    45659 Recklinghausen
    Tel: +49 (0) 2361 995 9020
    E-Mail: kundenservice@sidestep-shoes.com

    Sales tax ID no. DE 811167963
    Tax no. 340/5746/4164
    Commercial register: Recklinghausen district court HRB 6376

    3. Offer and contract formation
    (1) Our offers constitute an non-binding invitation to the customer to order goods in the online shop. In ordering the goods in question, the purchaser is making a binding offer for the formation of a contract of sale. The contract is formed when the seller accepts the offer by sending confirmation of order within 48 hours. Otherwise the offer shall be considered to be declined.

    (2) When you have found the product you are seeking, you can place it without commitment in your basket by clicking on the 'Add to basket' button. The content of your basket will then be displayed. The product you have selected can be removed from the basket at any time by clicking on the 'Remove item' button. If you wish to purchase the item in the basket, click on the 'Proceed to checkout' button. Then log in or create a customer account. Alternatively, you can complete your purchase as a guest, in which case you will have to re-enter your personal details for each new order you place. Compulsory fields are marked with a red asterisk (*). Once you have entered your data, select your preferred dispatch method and payment method. You will then see a summary of your order, the grand total and a breakdown thereof. The details you have entered can be amended by clicking on the 'Edit' button.

    You must then complete the order process by clicking on the 'Complete your purchase' button. Up until this point, the process can be abandoned at any time simply by closing your browser window.

    4. Cancellation policy for customers
    Customers have the right to cancel an order. A customer is any natural person who concludes a legal transaction whose predominant purpose cannot be ascribed to either its commercial or independent professional role.

    Cancellation right
    You have the right to cancel this contract within 365 days without having to state the reason.

    The cancellation period is 365 days from the day on which you, or a third party named by you who is not the carrier, has taken receipt of the last item.

    In order to exercise your right to cancel, you must inform us (Foot Locker Europe.com GmbH, Tiroler Straße 13a, 45659 Recklinghausen, Tel.: +49-(0)2361-995902-0, E-Mail: kundenservice@sidestep-shoes.com) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief, Telefax oder E-Mail) of your decision to cancel this contract by sending us a clear statement to that effect. For this purpose you may use the cancellation form template, but this is not obligatory.

    To exercise this right within the approved period, you need only ensure that your notification of your intention to exercise your right is sent before the deadline.

    Cancellation procedure
    If you cancel this contract, we will refund to you all the payments we have received from you, including delivery costs (except for any additional costs incurred by your decision to use a delivery method different from our standard economy delivery) immediately or within 14 days of our receipt of your cancellation notification. Unless expressly agreed otherwise with you, we shall process the refund via the same payment method that you used for the original transaction. In no circumstances will you be charged any fee for this refund. We can decline the refund until we have taken receipt of the returned goods or until you provide proof that you have returned them, whichever is sooner.

    You must return or surrender the goods to us immediately or within fourteen days of the day on which you inform us of your intention to cancel this contract. This deadline shall be deemed to have been met if you dispatch the goods within the fourteen day period. We shall bear the costs for the return of the goods.

    You shall only be liable for any loss of value in the goods if the loss is attributable to their having been subjected to unnecessary handling for the purposes of verifying their features, characteristics and functioning.

    - End of cancellation policy -

    5. Delivery time
    We shall dispatch your items within one working day of your order or, in the event of pre-payment, within two working days of your making payment. Sundays and public holidays are to be allowed for. Unless there are unforeseeable problems with our dispatch company, your delivery will therefore reach you within two to three working days of your order or, in the event of pre-payment, within three to four working days of your making payment. If delivery times differ from those described above, this shall be indicated on the relevant product page. The delivery times stated are valid for deliveries within Germany. Deliveries to countries outside of Germany can take an additional three to four working days.

    6. Reservation of title
    a. The following shall apply for customers:
    The goods you purchase shall remain our property until payment is made in full.
    b. The following shall apply for merchants:
    The goods you purchase shall remain our property until all claims arising from our commercial relationship are settled in full.

    7. Prices and delivery charges
    (1) Prices stated on the product pages contain statutory sales tax and other pricing elements and shall be shown separately in your invoice.

    (2) For delivery charges, please see the notes on delivery charges..

    (3) Delivery shall be at our own risk in accordance with the statutory provisions for the purchase of consumer goods. If the purchaser is a merchant, the transport risk shall transfer to said merchant as soon as the goods have been handed over to the transport company.

    (4) For cash-on-delivery payments, a fee of 4.00 euros and a delivery charge of 2.00 euros shall be due in addition to delivery charges. These additional fees shall be collected by the delivery agent at the point of delivery.

    (5) If failure to deliver the package is attributable to the purchaser, he/she shall be responsible for the resulting additional costs. Packages shall be deemed to be undeliverable if no person authorised to receive the package is available to take delivery and the collection deadline passes without the package being collected, or if the recipient or the recipient's authorised representative refuses the package, or if the recipient cannot be reached at the address provided. The following shall also be viewed as a refusal: prevention of delivery by means of a reception facility (e.g. the sealing or blockage of a letterbox or post box); refusal to pay the COD amount or the COD charges (where this payment method is available and has been selected by the customer); refusal to provide confirmation of receipt.

    (6) Insofar as a package is to be delivered to an address outside the EU, additional customs charges, taxes and fees may be due for which the customer shall be liable and which are to be paid to the customs or tax authorities concerned. For details, please enquire of the authorities concerned before ordering. For more information visit europa.eu or for Switzerland admin.ch

    8. Payment
    (1) Payment can be made via PayPal, cash-on-delivery or pre-payment via bank transfer. We will provide you with the details required for payment.

    (2) Payment by cash-on-delivery is only available in Germany and Austria.

    (3) In the case of pre-payment, delivery shall be subject to receipt of payment.

    (4) Purchase via direct debit; direct debit instruction; handling fee for returned direct debits
    (a) For purchases via direct debit, the payment amount shall be due for immediate payment via our external partner Billpay GmbH from the current account and bank (the Current Account) provided during the order process. Billpay GmbH is hereby authorised with revocable effect to collect from the Current Account via direct debit the payments due from you as a result of your direct debit purchase. If the Current Account does not contain sufficient funds, the bank concerned shall not be obliged to fulfil the request. Direct debit payments may not be made by instalments.

    (b) Payment by direct debit is not offered for all purchases and is subject to successful credit scoring by Billpay and to a current account operated in Germany. If following credit scoring the customer is permitted to purchase via direct debit for specific offers, payment shall be processed in partnership with Billpay, to whom we assign our claim for payment. Any discharging payments from the customer must then be made to Billpay. In the event of purchase by direct debit via Billpay, we shall remain responsible for general customer enquiries (e.g regarding goods, delivery times, dispatch etc.) and for returns, complaints, cancellation declarations and submissions, and credits Billpay's general terms and conditions shall apply.

    (c) By providing details of your Current Account, you confirm that you are entitled to authorise direct debits from the account in question and that you will ensure that the account contains sufficient funds to cover the debits concerned.
    Returned direct debits incur significant expenditure of time and cost for us and Billpay. In the event that a direct debit is returned (whether due to insufficient funds, the deletion of the Current Account or the refusal of the account holder without good cause), you hereby authorise Billpay to submit one further request for the payment due. In such an event, you shall be liable for the costs incurred as a result of the direct debit return. The right to bring further claims is unaffected. You will be given the opportunity to present proof that the returned direct debit has incurred lesser or no costs. In view of the expenditure of time and cost involved in returned direct debits, and to avoid the handling fee, we ask that, in the event of cancellation of withdrawal from the purchase contract or in the event of a return or a complaint, you do not decline the direct debit. In such an event, the payment shall, following agreement with us, be refunded via direct transfer of the amount in question or the issue of a credit note.

    9. Statutory warranty rights
    (1) For sales to customers, the statutory warranty period of two years shall apply.

    (2) For sales to merchants, the guarantee period shall be one year and shall commence on the day of delivery of the item. The merchant's rights under §§ 478, 479 shall remain unaffected. The limitation of the guarantee period to one year shall not apply if an obligation to provide compensation is based on physical injury or impairment of health caused by a defect for which the seller is responsible or is based on the gross negligence of the seller or its agents. The seller's liability under Germany's Product Liability Act [Produkthaftungsgesetz – ProdHaftG] shall remain unaffected.

    10. Contractual language
    The contractual language is German.

    11. Contract text storage
    The contractual text will not be stored by us. You can save a copy for yourself by using your browser's print function to print off a copy of the offer. You remain responsible for saving the contract text in a reproducible form (e.g. by taking a screenshot of the offer concerned or converting the contract text into a PDF file).

    12. Availability of supplies and raw materials
    In the event that, despite concluding hedging transactions, we experience supply difficulties for which we are not responsible, we reserve the right to withdraw from the contract. We shall inform you immediately and in writing of any such withdrawal and shall where appropriate recommend the delivery of a comparable product. If no comparable product is available or you do not wish to receive such a product, we shall immediately reimburse any payments you have made.

    13. Notification of defects
    If the customer is a merchant in the sense intended by Germany's Commercial Code [Handelsgesetzbuch – HGB], it must inform us of any defects to the goods immediately on, or within one week of, receipt. Defects that despite careful examination cannot be detected within this period must be communicated to us in writing immediately on discovery.

    14. Agreement of jurisdiction
    If the customer is a trader, juristic person under public law or special public-law asset, the jurisdiction shall be that of the head office of Foot Locker Europe.com GmbH in Recklinghausen.

    15. Closing provisions; severability clause
    (1) The sales contracts concluded shall be subject to the material law of Germany with the exclusion of UN sales law.

    (2) If one of the above provisions proves to be partly or wholly invalid due to statutory provisions, regulations or statute amendment, all the remaining provisions shall remain unaffected and shall continue to apply to their fullest extent.

    16. Disposal of electrical and electronic equipment
    Since 13 August 2005, manufacturers have had to accept without charge the return of all electrical and electronic equipment they have sold. Manufacturers must mark electrical and electronic equipment sold after November 23, 2005, with a symbol showing a crossed-out wheelie bin.

    Such appliances must not be disposed of as part of general household waste but must rather be collected separately and disposed of using local collection and return facilities. In accordance with Germany's Electrical and Electronic Equipment Act [ElektroG] of 23 March 2005, we buy electrical and electronic equipment only from those manufacturers who have registered with the appropriate authorities and who can provide an insolvency-proof guarantee that they will take back and dispose of their electrical and electronic equipment.